Service Delivery Manager Job at snipeHIRE, Addison, TX

cDdnZWRmb2JaQTRVRlB6UlVhZ1p5SkVsUWc9PQ==
  • snipeHIRE
  • Addison, TX

Job Description

Job Description

Job Description

COMPANY

As the market leader in decision management software, our client helps the world's largest companies in digitally transforming their integrated business planning, revenue management and supply chain management functions. It's platform puts the right information in front of the right people at the right time, so that everyone in a company can make smarter decisions, faster. They offer a cloud-based platform that connects the supply chain end-to-end through use of technologies like AI/ML and NLP. With a global presence across NA, Europe and Asia-Pac, the company provides services in multiple industries and to some of the biggest brands in the world. It runs as a flat organization with a very strong entrepreneurial culture (and no corporate politics).

 

POSITION SUMMARY

Create and manage an overall project plan including budget, schedule and resources for one or more client engagements. Monitor and report progress and changes against the plan. Ensure a successful implementation by motivating and directing a cross-functional project team comprising software vendors, customers, and partners. Act as primary interface with the client regarding deliverables, changes, and sign-off on status.

 

KEY RESPONSIBILTITIES

  • Participate in the complete lifecycle of projects from inception to deployment to value delivery and get exposure to customers spanning industry verticals like FMCG, Consumer goods, Retail etc.
  • If involved during sales cycle, develop an estimate of effort, time, resources required, and platform sizing needs to help build the SOW
  • Create a detailed project plan and align all stakeholders from company and client on the jointly developed project plan, milestones, timelines
  • Ensure the team can work together to accomplish the deliverables and try to mitigate any risks/communicate any deviations from the plan
  • Work with product team to provide suitable resolutions for bugs and enhancement found during project design to deployment stage
  • Provide necessary knowledge transition and documentation, while handing over project to Support services post go-live
  • Continually engage with the customers to manage priorities and expectations, identify new opportunities
  • Provide thought leadership in terms of designs and best practices to the customer and the team
  • Ensure timely and periodic communication with regards to the progress and anticipated concerns to the client
  • In addition to meeting the accepted SLAs, also facilitate improvement and upside (expansion) opportunities post delivery
  • SW tools used primarily: Company’s planning platform, Microsoft Excel & Powerpoint

 

REQUIRED SKILLS & EXPERIENCE

  • Supply Chain Planning practitioner’s knowledge
  • Extreme focus on customer value realization
  • Prior experience with supply chain planning product implementations like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfill, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
  • Experience working with analytical tools like R will be a plus

 

TRAVEL

  • 30-50% travel is expected

Powered by JazzHR

9CYIlFi9rh

Job Tags

Similar Jobs

Warner Bros. Entertainment Inc.

Advanced Concept Artist Job at Warner Bros. Entertainment Inc.

 ...Software, a division of Warner Brothers Games Inc. seeks an Advanced Concept Artist. Join the team who created Hogwarts Legacy, a new open...  ...Daily Create and iterate characters, enemies and environment art and designs Create sketches and detailed renderings of props... 

Trekker

Truck Owner-Operator CDL Driver (Hiring Immediately) Job at Trekker

 ...BONUS Trekker is a 100% independent contractor carrier with truck leasing programs designed to fit a variety of driver lifestyles...  ...Loves (Averaging over .55/ GAL) Over $4,000 Gross Average Operate in a Truckers Paradise, the Central Plains (Iowa, Wisconsin, Illinois... 

Jeff & Tony's DSD

Convenience store specialist Job at Jeff & Tony's DSD

 ...Job Description Job Description Jeff & Tony's DSD is the largest Dreyer's Grand ice cream Distributor in California. Primary job description is Development of Existing Accounts and Building Relationships with Retailers. No experience needed we will train you.... 

Star Streams, LLC

Appointment Setter - Work From Home Job at Star Streams, LLC

 ...Job Title: Appointment Setter - Work From Home Location: Remote Key Responsibilities:- Provide exceptional customer service via phone,...  ...preferences, travel plans, and itineraries. - Coordinate scheduling for travel consultations and manage the calendar for... 

Lands End Resort

Hotel Housekeeper Job at Lands End Resort

Summary of Position: This position is responsible for cleaning hotel rooms and common areas of Land's End to the standard expected...  ...guests and co-workers confidential. 4. Comply with Land's End Housekeeping dress code and personal hygiene standards. 5. Understand...