Job Description
Description & Requirements Shape the future of defense with ManTech! Join a diverse team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with ManTech!
ManTech is seeking a motivated, career and customer-oriented
Service Delivery Manager to join our team in
Doral, FL .
Responsibilities include but are not limited to: - Provide leadership and accountability managing ITSM operations across a large, complex, heterogeneous IT environment and geographically dispersed enterprise, including OCONUS locations.
- The ITSM Operations Manager shall monitor and report the operational status of the network; work with government officials, technical staff, and vendors to ensure timely response to and resolution of incidents; ensure compliance with all ITSM quality metrics and Service Level Agreements.
- Make technical and management recommendations to drive continuous improvement for enterprise performance and user experience.
- Participate in configuration and change control management boards. Conduct planning, implementation, operation, and management of IT systems to meet mission requirements.
- Prepare and deliver information regarding enterprise performance to government and contractor leadership as required.
Minimum Qualifications: - Bachelor's degree in IT, Cybersecurity, Data Science, or Computer Science or related technical field or a minimum of 10 years of relevant ITSM experience.
- Five (5+) or more years of experience leading teams providing ITSM for a large enterprise (5,000 users or more), including Service Desk, Network Operations, Cybersecurity Operations, Incident Management, Asset and Configuration Management, Change Management, Logistics, and Quality Management.
- Three (3+) or more years of experience supporting geographically dispersed teams.
- Three (3+) or more years of experience implementing IT services in accordance with DoD IA Policy and guidelines.
Desired Qualifications: - ITIL Expert certification or equivalent is desired.
- Active certifications indicating technical expertise, including but not limited to CCIE, ServiceNow Certified Master Architect, or equivalent are desired.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements: - Must have a current/ active Top-Secret clearance with SCI eligibility.
Physical Requirements: - The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
The projected compensation range for this position is $162,600.00-$291,300.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it's employees beyond just compensation. ManTech's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at
[email protected] and provide your name and contact information. ManTech International
Job Tags
Hourly pay, Holiday work, Contract work, Temporary work, For contractors, Work experience placement, Remote job,