What will you contribute?
Service Delivery Manager is the main link between Finastra internal Business contacts on one side and the Lending CDM Technology organization on the other side, helping to deliver high-quality technology and services to ensure an excellent customer experience.
As part of the Service Delivery team for the respective business line, you will oversee the daily service commitments, overall satisfaction of the business and its internal Clients, service level performance, support of IT business partners according to IT policies and best practices, and proactive management of IT service issues that affect the respective business lines.
The Service Delivery Manager role provides information to the business on the health of the Infrastructure and Application environments and is accountable for the effective supervision of service delivery related activities. The role will monitor and maintain a consistent level of service and best practices to achieve compliance with client Service Level Agreements and will help to foster, develop, and cultivate the customer-focused culture among the IT teams.
As a Service Delivery Manager, your responsibilities include, but are not limited to, the following:
Required Experience:
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