Job Description SalesForce Administrator - Palm Springs, FL on-site Want to unleash your creativity and develop your skills with Salesforce. Join us to help shape innovative solutions and make a real impact! Description: This position will support, maintain, and enhance our Salesforce applications. Support the service desk requests for access, break fix, and management of changes and enhancement requests. Proactively maintain upgrades to new releases, 3rd party apps, and integration with other Warrior Service Company applications or systems. Monitor, report, and ensure data integrity and security of the system. Work with the product owners and business stakeholders to continually improve the Salesforce products both technically as it relates to performance, security, reliability, and stability; and functionally by documenting, developing, and implementing new features that improve the product in ways that improve the business processes and customer experience. Key Responsibilities: Administer and configure Salesforce environments to ensure efficient functionality, including managing users, security, and data access. Create and maintain custom reports, dashboards, and workflows to enhance business decision-making. Customize Salesforce objects, fields, page layouts, record types, and validation rules based on business requirements. Handle user management tasks including creating and deactivating users, assigning roles, profiles, and permissions, and managing user licenses. Set up and manage Omni-Channel, including creating and maintaining queues, routing configurations, and agent statuses to optimize work distribution. Provide user support, troubleshooting, and training to ensure smooth day-to-day operations. Maintain data integrity through regular data imports, exports, and clean-up activities. Work with cross-functional teams to identify process improvements and automate workflows using tools such as Salesforce Flow and Approval Processes. Assist in the deployment and migration of changes across environments using change sets and other tools. Stay current on new Salesforce features, updates, and releases to ensure optimal usage of the platform. Document processes, procedures, and system configurations for internal reference and compliance. Qualifications: 1-3 years of hands-on experience as a Salesforce Administrator or in a similar role. In-depth knowledge of Salesforce platform, including standard objects, custom objects, workflows, reports, dashboards, and security settings. Experience with setting up and managing Omni-Channel, including creating queues, configuring routing, and defining agent statuses. Familiarity with Salesforce Flow and other automation tools. Strong problem-solving and troubleshooting skills. Ability to communicate technical concepts to non-technical users. Experience with data management, including importing, exporting, and cleaning data in Salesforce. Knowledge of best practices for Salesforce security, including user profiles, roles, and permission sets. Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment. Salesforce Administrator certification is a plus but not required. Preferred Skills: Familiarity with setting up and maintaining Field Service features , including the Field Service Mobile App, scheduling, and optimizer. Experience with Salesforce Lightning. Basic understanding of Apex or Visualforce is a plus. Work Location: On-Site in Palm Springs, FL. Reliably commute or planning to relocate before starting work (Required) Work setting: In-person in Palm Springs, FL...Office environment Schedule: M-F 8a to 4:30p Pay: $65k to $80k Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance National Guard Employment Network
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