Role: FSO Technician/IT Desktop Support
Location: Summit West NJ(Onsite)
Mode : Contract
Skills/Knowledge Required:
5-7 years Win7 and Win10 operating systems knowledge
Ability to perform logical OSI layer troubleshooting to determine root cause of errors
Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
Subnetting and basic network security
Familiarity with ServiceNow ticketing system and reporting metrics
Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
SCCM software deployment & management tool
Remote desktop / remote support software experience for technical troubleshooting
Microsoft Office 2016 and O365
Microsoft Teams/web conferencing services
Data storage, migration, and archiving best practices
Functional Knowledge Required:
Bachelors of Science in Computer Science, Life Science or equivalent industry experience
CompTIA A+, N+ or S+ optimal
5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
AWS S3 storage and Virtual Workspace experience, a plus
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