Job Description
Job description:
We are seeking an a AppleMac Support Specialist to support our a client with Apple managed services clients.
Job Responsibilities:Qualifications:
· 3-5 years of Mac support in a business environment experience (not right out of college).
· Corporate Enterprise level experience preferred, but would consider not ideal to be coming from the genius bar experience, but would consider it.
· Mac OS should be primary experience. their bread and butter, if they have Windows experience is a plus great, but Mac is the most important but not required
· Experience with all Apple devices. ; Primarily Macs, and hands on experience with but also iOS devices, iPads and iPhones.
· Experience working in a managed Mac environment. JAMF experience a big major plus.
· The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives and executive assistants.,
· Multitasking and the ability to remain calm under pressure.
· Good decision making, quick learner, and the ability to retain information.
· Methodical troubleshooting skills.
· Apple Certifications are good preferred to have but not required. Must have a More important is thorough knowledge of the MacOSmacOS, an especially how it operates in an enterprise environment. and an agile brain
· Provide eExamples of issues that the candidate has resolved to this person would be troubleshooting include but are not limited to FileVault issues, password related issues, certificate/keychain issues, application issues (particularly Outlook and OneDrive), OS errors, and all other issues that can occur with Macs working in an AD environment.
· Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and troubleshooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
· Must have excellent verbal and written communications skills, as you candidate will be working in a customer service environment.
· Ability to travel between to and from client’s sites.
· This Ccandidate will be tested on his/her technical experience and ability with Apple devices and environment support.
· Daily reporting to clients.
· Tracking time and job notes in job ticketing system and time tracking software.Experience with thoroughly documenting work in a ticketing system, such as ServiceNow.
·
· Candidates must If you do not have Apple Macintosh experience AND/OR certifications, to please DO NOT apply for this rolejob.
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