Desktop Support Technician- MAC support Job at Ovation Workplace Services Inc., Mettawa, IL

cGJvVWN2a1lZZ3NWR3Z2V1Zhb2V6SkFpUUE9PQ==
  • Ovation Workplace Services Inc.
  • Mettawa, IL

Job Description

Job Description

Job Description

Job description:

We are seeking an a AppleMac Support Specialist to support our a client with Apple managed services clients.

Job Responsibilities:
Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX.

Qualifications:

· 3-5 years of Mac support in a business environment experience (not right out of college).

· Corporate Enterprise level experience preferred, but would consider not ideal to be coming from the genius bar experience, but would consider it.

· Mac OS should be primary experience. their bread and butter, if they have Windows experience is a plus great, but Mac is the most important but not required

· Experience with all Apple devices. ; Primarily Macs, and hands on experience with but also iOS devices, iPads and iPhones.

· Experience working in a managed Mac environment. JAMF experience a big major plus.

· The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives and executive assistants.,

· Multitasking and the ability to remain calm under pressure.

· Good decision making, quick learner, and the ability to retain information.

· Methodical troubleshooting skills.

· Apple Certifications are good preferred to have but not required. Must have a More important is thorough knowledge of the MacOSmacOS, an especially how it operates in an enterprise environment. and an agile brain

· Provide eExamples of issues that the candidate has resolved to this person would be troubleshooting include but are not limited to FileVault issues, password related issues, certificate/keychain issues, application issues (particularly Outlook and OneDrive), OS errors, and all other issues that can occur with Macs working in an AD environment.

· Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and troubleshooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

· Must have excellent verbal and written communications skills, as you candidate will be working in a customer service environment.

· Ability to travel between to and from client’s sites.

· This Ccandidate will be tested on his/her technical experience and ability with Apple devices and environment support.

· Daily reporting to clients.

· Tracking time and job notes in job ticketing system and time tracking software.Experience with thoroughly documenting work in a ticketing system, such as ServiceNow.

·

· Candidates must If you do not have Apple Macintosh experience AND/OR certifications, to please DO NOT apply for this rolejob.

Job Tags

Contract work, Remote job,

Similar Jobs

Macys

Retail Sales Associate, Ross Park Mall - Part Time Job at Macys

Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create...

Area Temps, Inc.

Electrical Project Manager Job at Area Temps, Inc.

07 -171750 ge A contractor is offering an immediate opportunity to an Electrical Project Manager to process bids and travel to job sites. You will work first shift. Qualified candidates must have 6 to 8 years experience in the Electrical Construction industry, must... 

Oklahoma Blood Institute

MOBILE PHLEBOTOMIST (ARDMORE, OK) Job at Oklahoma Blood Institute

 ...responsible for providing a safe and pleasant blood donation experience for donors.Considered applicants must have a high school degree...  ...PAID on-the-job training with no experience required .The phlebotomist should be a shining example of superior customer service,... 

Ophthalmic Consultants of Boston

Registered Nurse (RN) - Part Time Day Shift - No Weekends Job at Ophthalmic Consultants of Boston

 ...Eye Surgery & Laser Center (CCESLC) has a great opportunity for a Part-Time Registered Nurse in our Ambulatory Surgery Center located in...  ...the Pre Op, PACU and OR Department ofan Ophthalmic ambulatory/day surgery setting. Requirements: Current RN license in the Commonwealth... 

Palo Alto Networks, Inc.

Solutions Consultant Manager - Intel (Pre-Sales) Washington, DC, United States Job at Palo Alto Networks, Inc.

Our Mission At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built...