Job Description

About Suno

At Suno, we are building a future where anyone can make music. You can make a song for any moment with just a few short words. Award-winning artists use Suno, but our core user base consists of everyday people making music - often for the first time.

We are a team of musicians and AI experts, including alumni from Spotify, TikTok, Meta and Kensho. We like to ship code, make music and drink coffee. Our company culture celebrates music and experimenting with sound - from lunchroom conversations to the studio in our office.

About the Role

Suno is seeking people who love to help people! As part of the Community Support team, you play a key role in helping millions of creators bring their ideas to life. Our ideal candidate can speak the language of music while offering an empathetic approach to customer service. We're prioritizing human touch in a fast paced environment, so if you're ready to craft 120+ emails a day, we'd love to hear from you!

Check out our Suno version of the job here!

What You'll Do

• Respond to user inquiries via email, including follow-ups from voicemail audio and transcription
• Assist users with account management, technical issues, and general product-related questions.
• Provide clear and detailed instructions for troubleshooting and resolving issues with our AI music tools and related services.
• Escalate complex issues to appropriate internal teams (Support Specialists, product development) as necessary.
• Contribute to the creation of user guides, FAQs, and knowledge base articles to enhance self-service support options for users.

What You'll Need

• Empathy and a passion for helping others.
• Excellent verbal and written communication skills
• Strong problem-solving skills and a keen attention to detail.
• 1-3 years (Tier 1) or 3-5 years (Tier 2) of customer service experience, preferably in a tech and/or music-related industry.
• Experience in a SaaS environment or support role for digital products is highly desirable.
• Experience with customer support software (e.g., Zendesk, Front, Salesforce, etc.).
• Familiarity with AI-powered tools or music production software is a plus.

Additional Notes: Applicants must be eligible to work in the US.

Compensation

The annual salary for this role is $55,000 for tier 1 and $65,000 for tier 2 + target equity + benefits (including medical, dental, vision, and 401k)

Benefits

• Healthcare for you and your dependents, with vision and dental
• 401k with match
• Generous commuter benefit
• Flexible PTO

Suno

Job Tags

Flexible hours,

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