Bilingual Spanish/English Call Center Representative I Job at Conduent, Inc., Bakersfield, CA

b3I0VmV2NFlaZzBTR1B6V1VLZ2V4NXNu
  • Conduent, Inc.
  • Bakersfield, CA

Job Description

Job Description

$19.20/HR Start First day training/ First day Employment 1/13/2025

Great Benefits & Weekend's Off

5 Weeks PAID TRAINING

Must be able to work onsite!

We are looking for Spanish/ English Bilingual Call Center Representatives

Summary: As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

What you will be doing:
  • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintaining a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Maintaining a thorough knowledge of the company and client programs, policies, and technology.
  • Providing support to other positions/operations in cases of heavy workloads or absences.
What you get:
  • Full Time Employment
  • Hourly rate of $19.20 starting on day one.
  • Spanish/ English Bilingual incentive after training $20.20
  • Weekend's OFF!
  • Work hours are FT (Mon-Friday) 9:45am-6:15pm
  • Paid Training- Training schedule is Monday through Friday for three weeks, from 9am to 530pm and week four & five is 9:45am-6:15pm.
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
People who succeed in this role have:
  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Customer Service Experience
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Provide calm conflict resolution and problem resolution for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
  • Can commit to 100% attendance for three to five weeks of paid training.
Requirements
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Must be able to successfully pass a criminal background check.
  • Must pass a Customer Service Skills assessment
Join a rapidly growing organization that can support your career goals

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $19.20-$20.20 Conduent, Inc.

Job Tags

Hourly pay, Holiday work, Full time, Monday to Friday,

Similar Jobs

Republic Services

Talent Acquisition Partner - Remote within a commutable distance of NorCal or Central CA Job at Republic Services

 ...meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.POSITION SUMMARY: The Talent Acquisition Partner is responsible for handling all aspects of talent sourcing and recruiting for his or her assigned requisitions; and... 

Port City Transportation

CDL A Owner Operator Intermodal Job at Port City Transportation

Job Description: CDL-A Owner Operators - Intermodal/Chassis, Home Most Days - Consistent Port freight NORFOLK, Port of Virginia - O/O...  ...runs may have a CPM rate (depending on area) MUST own your own truck, port experience preferred but not required (no company driver... 

Anders Group

Travel Pathology Assistant - $2,193 per week Job at Anders Group

 ...Job Description Anders Group is seeking a travel Pathology Assistant for a travel job in Oklahoma City, Oklahoma. Job Description & Requirements ~ Specialty: Pathology Assistant ~ Discipline: Allied Health Professional ~ Start Date: 01/27/2025~ Duration... 

Jordan Management Company

On Site Property Manager Job at Jordan Management Company

 ...Job Description Job Description On-Site Manager/Property Manager Looking to hire an experienced resident manager for a VERY BUSY multi family 100 unit complex. Qualified Candidate must be committed to providing above average results daily and possess the following... 

Workoo Technologies

Remote Work From Home Jobs / Data Entry Clerk Job at Workoo Technologies

About the job Remote Work From Home Jobs / Data Entry ClerkThanks you for checking us out. Work form Home Information Entry (Part-Time...  ...to find part-time, temporary work at home job is welcome to use. No previous experience is actually necessary. Workoo Technologies