Job Description
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and
benefits may include:
- 100% full coverage of healthcare for you and your eligible dependents
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
Responsible for greeting guests, checking them in and out of hotel rooms and
villas. The Front Desk Agent also assists guests and enhance their stay
through providing information regarding resort services & activities and
surrounding areas as needed. The Front Desk Agent plays an important role in
providing the first and lasting impression of Aulanis guest services.
- *Responsibilities :**
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guestscast with questions, directions, event schedules, and other information regarding the HotelResort to help create a magical experience for our guestscast
- Strong computer skills and knowledge is required
- Must feel comfortable handling large amounts of money and possesses a high-level of integrity
- Ability to reflect a professional image while maintaining guest privacy
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
- Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
- *Basic Qualifications :**
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- You must be at least 18 years of age to be considered for this role
- Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
- *Preferred Qualifications:**
- **Proficient in English and Japanese Language Required**
- Knowledge of Hawaiian language preferred
- Previous work experience in a HotelFront Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
- Previous experience working in a Hawaiian tourism or hospitality role
- *Additional Information :**
**SCHEDULE AVAILABILTY**
Full Time - Full availability is required seven (7) days per week, including
early mornings, late nights, weekends, and holidays.
**SUBMITTING YOUR APPLICATION**
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Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may
be provided as part of the compensation package, such as medical, financial,
andor other benefits, dependent on the level and position offered. To learn
more about our benefits visit:
Job Tags
Hourly pay, Holiday work, Full time, Work experience placement, Outdoor, Shift work, Night shift, Early shift,